Introduction
BFC Solutions was challenged by a legacy on-premise platform which limited the ability to pursue strategic initiatives and operational improvements.
Industry
HVAC/R Maintenance
Services
- Orchestrated migration from legacy on-premise platform to modern managed cloud environment
- Designed and developed a bespoke integration solution
- Deployed dedicated development and test stack
Results
- Improved performance
- Ensured uninterrupted business continuity
Achieving Peak Performance Through Cloud Transformation
BFC Solutions, a nationwide field services provider specializing in HVAC/R planned maintenance, was struggling to leverage the full capabilities of Descartes Route Planner™. Despite significant investments in IT resources and hardware, the company continued to face persistent performance issues and rising infrastructure costs.
With a lean IT team and no dedicated test environment, BFC relied heavily on vendor partners and a small group of domain experts to maintain daily operations. As transaction volumes grew, it became clear that only a move to the cloud could provide the scalability and resilience needed for future growth.
"JBF’s collaborative approach and technical rigor enabled us to modernize with confidence—without missing a beat in our day-to-day operations.”
— Dawn Marcova
VP of Technology, BFC Solutions
Maintaining the existing environment was restricting BFC’s ability to pursue strategic initiatives and operational improvements, resulting in missed growth opportunities and frequent disruptions to critical business processes. To address these challenges, JBF Consulting implemented a custom middleware integration solution while orchestrating a seamless migration from the legacy on-premise platform to a modern, managed cloud environment.
Transformation Drivers
BFC’s leadership was committed to modernizing core systems to support future growth and innovation, while maintaining uninterrupted service delivery. The strategic transformation drivers included:
Risk Mitigation: Ensuring that revenue-generating operations remained unaffected throughout the transition. This required meticulous planning and execution, with a strong focus on adopting best-in-class software development practices and robust infrastructure.
Modern, Secure Interfaces: Internal resources were stretched thin, working to design and implement secure, modern integrations suitable for a managed cloud environment.
Legacy Infrastructure: Existing legacy systems hindered innovation and introduced significant security and availability risks. Migrating to the cloud became a mission-critical priority to address these vulnerabilities and enable greater agility.
How We Delivered Results
JBF Consulting recommended a two-phase strategy: first, design and build a robust integration layer and dedicated development and test environment; then, migrate to the cloud.
Integration: A lightweight middleware integration layer was designed and developed to process all mobile, ERP, and routing events. This solution validated data and delivered secure, authorized payloads through REST APIs, ensuring reliable system interoperability.
Environment Strategy: A dedicated development and test environment was created and rigorously validated. On cutover day, this environment was cloned to create the production environment, eliminating the risks associated with “coding changes in production”.
Cloud Migration: JBF executed a carefully planned, multi-phase migration that included rigorous mock conversions. Following four successful dry runs, the routing platform was transitioned to the vendor’s managed cloud over a single weekend—achieving a seamless cutover with no operational disruption.
"The transition to the cloud was flawless—our teams noticed the performance improvements immediately, and we finally have the flexibility to scale as we grow.”
— Anthony Clure
Director of IT Infrastructure and Support, BFC Solutions
Results at a Glance
Business Continuity: Reliable performance and high availability for routing and scheduling have safeguarded revenue-driving operations and enabled scalable growth—without major new IT investments.
Seamless Cloud Transition: A flawless migration to a managed cloud platform delivered instant scalability, and enhanced security.
Risk Reduction: Transitioning from a single production environment to industry-standard non-production environments enabled comprehensive testing and regression checks, greatly reducing deployment risk and improving reliability.
Simplified Maintenance: Centralized monitoring and improved auditability streamlined support, reduced incidents, and accelerated troubleshooting.
Enhanced Performance, Security, and Cost Efficiency: Modern integrations and communication protocols minimized redundant message traffic, improved performance, and ensured real-time data orchestration.
"Our IT infrastructure is now better aligned to our needs for scalable growth, risk mitigation, and resilience within our operations.”
— Jason Cocco
CEO, BFC Solutions
This table highlights key operational improvements achieved after migrating to the managed cloud environment. These metrics demonstrate the substantial gains in efficiency and performance achieved.
A Client-Centric, Collaborative Approach
This project highlights JBF Consulting’s expertise in orchestrating complex, high-stakes IT and supply chain software transformations. By uniting all stakeholders, we delivered a comprehensive plan and executed it collaboratively, achieving end-to-end transformation in just 15 months. Our disciplined, client-centric approach underscores our commitment to delivering results, even in the most demanding environments. Contact JBF Consulting to discover how our team can help you modernize, mitigate risk, and drive sustainable growth.
