A comprehensive survey of 207 supply chain and logistics professionals confirms what many program owners already suspect: the variables most predictive of implementation success sit in the transition from vendor selection into implementation, and in how the implementation is organized, governed, and executed in its early stages. Overrun, delayed adoption, and unrealized ROI are not aberrations. They are the predictable output of an implementation that is inadequately structured at the moments that matter most: handoff, kickoff, governance, and scope control.
Across six early-implementation disciplines, respondents that “did it correctly” hovers near 10%. JBF Consulting calls this the Implementation Integrity Gap. The data shows precisely where it must be closed, and points to one discipline whose absence explains the other five.
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