Is Your Transportation Management System Adequate or Extraordinary?
One and Done?
“Don’t worry... Phase 2 never comes.”
That was the guidance whispered to me by a fellow consultant I was working with at a TMS kick-off meeting. The shipper, a large consumer package goods company, had just acquired a new TMS solution. We were in a conference room discussing project scope and the client’s long-term objectives, and I was concerned about our ability to deliver Phase 2.
The limited scope of Phase 1 was to be followed by a very significant Phase 2, which contained virtually everything NOT included in Phase 1, including the bulk of the value-added elements of the project.
I was worried about integration issues, change management challenges, the scalability of the software, and basic product gaps, all of which would need to be addressed.
How would we be successful?
How will the customer deliver the financial benefits that were promised to senior leadership?
