Of course, much of our focus is on the technology implementations that support business logistics functions - Transportation Management Systems, Fleet Management Systems, Yard Management Systems, and the like.
But we also guide clients in developing a strategy and vision before any technology is implemented.
And we help ensure that they achieve, and even exceed, anticipated Return on Investment (ROI) post-implementation.
We recently engaged with a client on a simple assessment of their current technology platform for inbound (or what we call ‘primary network’) materials.
This client had some very real pain points (multiple solutions, workarounds, clunky UIs) that needed to be addressed quickly, as well as confirmation that the existing technology is insufficient for their needs in the future.
Through workshops, interviews, and our knowledge of the logistics tech landscape, in a few weeks we were able to make actionable recommendations for short-term tactics, as well as longer term strategic positioning that will support 5x growth.
From this assessment we transitioned to a more comprehensive vision and desired end state.
This included outbound and final mile (secondary network), expansion into eCommerce, consideration of an ERP transition, expansion of the fleet, and potential sourcing changes.
Top-Down/Bottoms-Up
Our Blueprint approach takes a top-down approach that recognizes the overall supply chain vision (S&OP, procurement, customer experience, etc.), as well as a bottoms-up definition of requirements of the business and IT.
All stakeholders such as finance, customer service, distribution operations, and procurement are included.
Once requirements are identified, an agnostic vendor(s) selection process is launched to craft the right complete solution for the client.
With the vision and roadmap in hand, we launch into implementation.
We act in a variety of roles - PMO, integrator, project manager, technical and functional experts - again in concert with the business and IT.
Using a foundational detailed project plan and RACI, we focus on aligning four elements: functional workstream, technology workstream, change management / communications and program administration.
This is the basis for scheduling, resource allocations, budgeting, communication timing, customer outreach and more — and allows us to balance cost, time, risk and value.
Upon successful implementation of the technical solution, JBF maintains contact with our client to ensure success continues.
This is accomplished through continuous improvement initiatives, analytics, select managed services, and on-going support as needed.
